At Absafe we want to give the everyday Aussie worker a "Fair Go"!
We know it isn't always easy to choose items online.
We want your experience to be easy, and give peace of mind.
We want you to be completely happy with us and your new gear so, in general...
If it's not perfect for you,just send it back and we'll exchange or refund
(within some reasonable limits - see "Return Conditions" below for full details)
If the mistake is our fault, we'll also cover all the postage (within Australia).
Just remember not to remove tags or labels until you are satisfied with your purchase. Open boxes and packets carefully, as we will need to be able to re-package the item if you return it.
As an expert, professional, or skilled worker, you know your stuff.
You're often looking for larger quantities, more unusual items, special order items, etc. We work hard to get these for you, and we want you to be happy. So we'll work with you to find a solution for any return issues.
We have a couple of logical and simple return conditions that you must adhere to. Item(s) that you want to return to us must be:
Items that have been sealed for hygiene reasons can only be returned for change of mind if the seal and packaging is intact (e.g. water bottles/drinking packs, food products, underclothes, ear protection, etc).
Ex-Display - Scratch & Dent items are bought as is, as described. We make every effort to describe scratches/dents/faults/etc accurately. If there is a major fault, that is of a different nature and is not mentioned, we'll cover it.
Life Support Equipment:
Unfortunately due to safety reasons, the following items CANNOT usually be returned for change of mind reason:
Of course if it has a manufacture fault or we've sent you the wrong thing, just let us know.
Hazardous Goods, Consumables:
Certain Hazardous Chemicals cannot be returned, as Australia Post will not carry them without formal HazChem Documentation and Labelling. These are:
Return Authority [insert the issued number here]
Absafe Specialist Equipment
106 Gipps Street
COLLINGWOOD VIC 3066
*If an item is returned damaged or with packaging damaged/unsealed or the tags have been removed, then we may deduct a restocking fee out of the original purchase price of the item, from the refund/exchange credit. If we receive a return item which has been damaged beyond repair or resale, or is in a non-return category (above), we may return the item to you without issuing a refund. Of course this doesn't apply to genuine manufacture faults.
We will comply with all return laws and consumer guarantees required by law. Beyond that, Absafe reserves the right to determine compliance with this policy and refuse or accept a returned item(s), except as required by law. Where required by law, the above terms are severable and each may be struck leaving the remainder as applicable.