Absafe

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Our Fair Go Returns Policy

  1. For Personal & Consumer Customers
  2. For Business & Government Customers
  3. Return Conditions for All Items
  4. Non-Return Items
  5. How To Arrange A Return

 

"Fair Go" policy for Personal & Consumer customers:

At Absafe we want to give the everyday Aussie worker a "Fair Go"! 

We know it isn't always easy to choose items online.
We want your experience to be easy, and give peace of mind.
We want you to be completely happy with us and your new gear so, in general...

If it's not perfect for you, just send it back and we'll exchange or refund 
(within some reasonable limits - see "Return Conditions" below for full details)

If the mistake is our fault, we'll also cover all the postage (within Australia).

Just remember not to remove tags or labels until you are satisfied with your purchase. Open boxes and packets carefully, as we may need to be able to re-package the item if it's not faulty.

 

"Fair Go" policy for Business/Government customers:

As an expert, professional, or skilled worker, you know your stuff.
You're often looking for larger quantities, more unusual items, special order items, etc. We work hard to get these for you, and we want you to be happy. So we'll work with you to find a solution for any return issues.

  • If you order the wrong thing, or change your mind, we might need to exchange for store credit, charge a restocking fee, or limit/restrict returns; this is generally for bulky, expensive, or unusual orders/special-order items. Contact us to discuss.
  • Of course if we've made any mistakes or if it is faulty we'll fix/resupply it. Just don't use nor un-seal anything that is wrong, and let us know ASAP.

 

Return Conditions for All Items

We have a couple of logical and simple return conditions that you must adhere to... Item(s) that you want to return to us must be:

  • Returned within 30 days of purchase
  • Unworn/unused with original tags still attached, and packaging in good condition
  • Due to safety/quality issues, certain types of gear (life-support safety gear) are not returnable for change-of-mind reasons (list below)
  • If we've made any mistake/fault, we'll pay the postage. If you just changed your mind, you'll need to cover the postage cost, but we can usually help to reduce that cost substantially. Talk to us!

 

Non-return items:

Hygiene & Health Items:

Items that have been sealed for hygiene reasons can only be returned for change-of-mind if the seal and packaging is intact (e.g. water bottles/drinking packs, food/drink products, underclothes, ear protection, etc).

Ex-Display - Scratch & Dent items are bought as is, as described. We make every effort to describe scratches/dents/faults/etc accurately.
Of course if there is a major fault that is of a different nature and is not mentioned/described, we'll cover it. 

Life Support Equipment:

Unfortunately due to safety reasons, the following items CANNOT usually be returned for change-of-mind reason:

  • Personal Protective Equipment clothing & devices (e.g. respirator masks, helmets) 
  • Safety Harnesses
  • Ropes, cord, tube tape, rope products (e.g. rope lanyards etc)
  • Webbing - slings, cut webbing, webbing products (e.g. web lanyards etc)
  • Rope devices (e.g. rope clamps, karabiners/connectors, descenders, etc)
  • anything used for life support (where human life depends on it, e.g. high access, fall protection)

Of course if it has a manufacture fault or we've sent you the wrong thing, just let us know.

    Hazardous Goods, Consumables:

    Certain Hazardous Chemicals cannot be returned by post, as Australia Post will not carry them without formal HazChem Documentation and Labelling. You will need to contact us to discuss other freight possibilities.
    These items are generally:

    • Gas canisters (any pressurised gas even non-flammable ones)
    • Liquids (other than properly sealed & packed in a way that Post accepts)
    • Magnets and items containing magnets
    • Consumables which are not in sealed packaging, or which have a use-by date

     Sale items

    Sale items are not able to be returned or exchanged unless they are faulty. Should you not wish to keep your Sale purchase we recommend you gift to a friend or donate to your favourite charity. If you do return your Sales items and they are determined not to be faulty, Absafe will donate them to the Salvation Army store on your behalf. If the garment is faulty, Absafe will meet its obligations under the Consumer Guarantees Act.

    How To Arrange A Return:

    1. Tell us about it online here, or email, or call us on 1300 ABSAFE
    2. We'll let you know:
      - if there's an easy way to solve the issue, OR
      - if a return is the best way
    3. send the goods back to us (we recommend a registered/insured/tracked service):

    Absafe - Return # [insert your return number]
    Unit 4
    167 Princes Highway
    HALLAM  VIC   3803

    Our process:
    1. We receive and inspect
    2. We process the refund/exchange (see below about damaged packaging).
    3. If exchanging, then we send your new goods.
    4. If refunding, after a few minutes or days, the refund appears on your credit card, PayPal Account, or Bank Account
      (the time will depend on your Bank or Provider; some banks can take up to 7 days)
      Refunds can only be processed back to the original payment source.

    *If an item is returned damaged or with packaging damaged/unsealed or the tags have been removed, then we may deduct a restocking fee out of the original purchase price of the item, from the refund/exchange credit. If we receive a return item which has been damaged beyond repair or resale, or is in a non-return category (above), we may return the item to you without issuing a refund. Of course this doesn't apply to genuine manufacture faults.

    We will comply with all return laws and consumer guarantees required by law. Beyond that, Absafe reserves the right to determine compliance with this policy and refuse or accept a returned item(s), except as required by law. Where required by law, the above terms are severable and each may be struck leaving the remainder as applicable.

    Absafe Returns Policy 

    .

    Change of mind returns/exchanges

    We are pleased to offer change of mind returns or exchanges.

     (within some reasonable limits - see "Return Conditions" below for full details )

    With a receipt or tax invoice:

    • We can provide a refund
    • All returned goods must be unused, in original packaging and in saleable condition
    • Receipts and tax invoices must be valid and intact

    All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card.

    Note: A credit card must be present to receive a refund.

     

    Without proof of purchase

    We will record your proof of identification (eg drivers' licence) when processing returns without proof of purchase. Without this, we may not be able to accept your return.

    • We can provide an exchange voucher or an exchange for 'like' goods
    • All goods for exchange must be unused, in original packaging and in saleable condition
    • Exchange vouchers are valid from time of issue and are redeemable at any store. These vouchers are not redeemable for cash or Gift Cards.

    PayPal

    Returns can be made in-store or over the phone through Customer Support. Goods purchased using PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.

    Zippay

    Goods purchased using Zip  must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.

    Trade account (Absaver) returns/exchanges

    If you're an account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.

    Commercial quantities are not generally available for change of mind returns or exchanges.

    Online purchases/exchanges

    Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at sales@absafe.com.au

     

    Exceptions

    Unfortunately, we cannot offer a change of mind refund or exchange on the following items:

    • Custom-made products
    • Any product/s specifically cut to size at your request
    • Sale items

    These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

     

    Other returns/exchanges

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, but the failure does not amount to a major failure.

    We will accept product returns and provide you with a replacement, refund, or repair where:

    • The product is faulty or is not of acceptable quality; or
    • The product is not fit for its intended purpose; or
    • The product does not match its sample or description.

    We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair, or replacement is available, and may record your proof of identification when processing a return without proof of purchase.

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