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At Absafe we want to give the everyday Aussie worker a "Fair Go"!
We know it isn't always easy to choose items online.
We want your experience to be easy, and give peace of mind.
We want you to be completely happy with us and your new gear so, in general...
If it's not perfect for you,just send it back and we'll exchange or refund
(within some reasonable limits - see "Return Conditions" below for full details)
If the mistake is our fault, we'll also cover all the postage (within Australia).
Just remember not to remove tags or labels until you are satisfied with your purchase. Open boxes and packets carefully, as we may need to be able to re-package the item if it's not faulty.
As an expert, professional, or skilled worker, you know your stuff.
You're often looking for larger quantities, more unusual items, special order items, etc. We work hard to get these for you, and we want you to be happy. So we'll work with you to find a solution for any return issues.
We have a couple of logical and simple return conditions that you must adhere to... Item(s) that you want to return to us must be:
Items that have been sealed for hygiene reasons can only be returned for change-of-mind if the seal and packaging is intact (e.g. water bottles/drinking packs, food/drink products, underclothes, ear protection, etc).
Ex-Display - Scratch & Dent items are bought as is, as described. We make every effort to describe scratches/dents/faults/etc accurately.
Of course if there is a major fault that is of a different nature and is not mentioned/described, we'll cover it.
Life Support Equipment:
Unfortunately due to safety reasons, the following items CANNOT usually be returned for change-of-mind reason:
Of course if it has a manufacture fault or we've sent you the wrong thing, just let us know.
Hazardous Goods, Consumables:
Certain Hazardous Chemicals cannot be returned by post, as Australia Post will not carry them without formal HazChem Documentation and Labelling. You will need to contact us to discuss other freight possibilities.
These items are generally:
Sale items
Sale items are not able to be returned or exchanged unless they are faulty. Should you not wish to keep your Sale purchase we recommend you gift to a friend or donate to your favourite charity. If you do return your Sales items and they are determined not to be faulty, Absafe will donate them to the Salvation Army store on your behalf. If the garment is faulty, Absafe will meet its obligations under the Consumer Guarantees Act.
Absafe - Return # [insert your return number]
Unit 4
167 Princes Highway
HALLAM VIC 3803
*If an item is returned damaged or with packaging damaged/unsealed or the tags have been removed, then we may deduct a restocking fee out of the original purchase price of the item, from the refund/exchange credit. If we receive a return item which has been damaged beyond repair or resale, or is in a non-return category (above), we may return the item to you without issuing a refund. Of course this doesn't apply to genuine manufacture faults.
We will comply with all return laws and consumer guarantees required by law. Beyond that, Absafe reserves the right to determine compliance with this policy and refuse or accept a returned item(s), except as required by law. Where required by law, the above terms are severable and each may be struck leaving the remainder as applicable.
Absafe Returns Policy
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Change of mind returns/exchanges
We are pleased to offer change of mind returns or exchanges.
(within some reasonable limits - see "Return Conditions" below for full details )
With a receipt or tax invoice:
All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card.
Note: A credit card must be present to receive a refund.
Without proof of purchase
We will record your proof of identification (eg drivers' licence) when processing returns without proof of purchase. Without this, we may not be able to accept your return.
PayPal
Returns can be made in-store or over the phone through Customer Support. Goods purchased using PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.
Zippay
Goods purchased using Zip must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.
Trade account (Absaver) returns/exchanges
If you're an account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.
Commercial quantities are not generally available for change of mind returns or exchanges.
Online purchases/exchanges
Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at sales@absafe.com.au
Exceptions
Unfortunately, we cannot offer a change of mind refund or exchange on the following items:
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Other returns/exchanges
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, but the failure does not amount to a major failure.
We will accept product returns and provide you with a replacement, refund, or repair where:
We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair, or replacement is available, and may record your proof of identification when processing a return without proof of purchase.
