Click & Collect Instructions

 


What is Click & Collect?

You can order your products online & collect from Absafe in Collingwood!

Which items can I order with Click & Collect?

If all items in your cart are in-stock at some of our warehouses, you'll be able to choose "Click & Collect" during the checkout process. We'll gather all the items together, and send them to our Collingwood location for you to collect.

Which Showrooms are available for Click & Collect?

Click & Collect is available from Absafe's Collingwood location:
106 Gipps St Collingwood.

When do I collect?

You'll receive a notification by email telling you when your order will be ready.
When it's ready, we'll also phone you.
The pickup location is open 8:30am - 4pm.

How do I place a Click & Collect order?

  1. Browse products online
  2. Add to cart & go to checkout.
  3. On the checkout page, if all items are in our various warehouses, you will be offered the choice of Click & Collect.
    (If some items need to be ordered-in from suppliers, you will only be offered delivery).
  4. We’ll confirm your order. Once you’ve placed your order, and we've gathered together your items, you’ll receive a confirmation email that says when your order will be ready to collect.
  5. Pick up your order!

** Please note: Click & Collect orders will be kept for 30 days from the day you’ve placed your order. If not collected after 30 days we may need to cancel your order; we would contact you to arrange a refund.

Can I change my Click & Collect order?

You can change or modify your order by calling our customer service team on 1300 ABSAFE - please note, changes may delay your order; any refunds must be sent back to your original payment method (cannot refund cash).

Is there a charge for Click & Collect?

Click & Collect is a free service.

Can I nominate someone to pick up my order on my behalf?

Yes, you can. You can nominate someone else to pick up your order by leaving a note at the checkout. If you’re sending someone else to pick up your order they are required to bring:

  • Valid photo ID and
  • The order number
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